Change Management

Still as true as the day I wrote it and the day it happened.

The Crooked Line

That bright, clear, perfect late-summer morning, I was one of 15 people sitting around a conference room table. Several of our colleagues from other offices were dialed into the meeting, too.

Change Management. Every Tuesday morning. 9-10 am.

Months earlier, a corporate auditor was attempting to impress upon our departmental manager the vital importance of Change Management. The manager sneered, “Change Management?!? I don’t give a FAT. RAT’S. ASS. about Change Management.” That statement, and the attitude, hung over our weekly Change Management meetings like both a millstone and a team flag.

One of the guys who attended these meetings by phone was named Tom. He called in from Poughkeepsie. He was always a no bullshit kind of guy, calling things as he saw them, regardless of the political fallout. He was one of those truth-tellers who could be searingly funny one moment and witheringly dismissive the next. In nearly…

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